Shipments and returns

We ship worldwide with DHL/FEDEX//EMS/China Post. The products are in general shipped from China or HongKong.

 

With the exception of products in stock, your ordered product will be custom-built according to your personal preferences, which makes the delivery vary between 7 to 20 working days by normal custom clearance time. Faster delivery could be arranged by request.

 

In the event of unexpectedly high volume sales due to a campaign, the delivery may extend by an additional 2 to 4 weeks.

 

LOVINDECO is not responsible for delays due to strikes or inconvenience from the supplier. If the product does not arrive within our estimated timeframe, please check your customer account for information or contact us and we will check for you.

 

Custom duties or other extra import charges in the destination country are in charge of buyers.

Refund is not accepted, only defective products will be accepted for an exchange.

 

Our aim is that you are satisfied with everything you purchase from our online store. If you want to exchange the items you receive, you can contact us within 7 days of the delivery date. The product must be in its original packaging, unused and undamaged and you will receive a full refund. We do not cover the return transportation costs, nor carry responsibility for the return shipping of the product.  Should the product arrive damaged at our premises we will deduct the according amount from the refund.

 

All returns must be sent to our agreed address. Should a return be sent to one of LOVINDECO’s other premises, the amount incurred by LOVINDECO in transporting the package to the warehouse will be deducted from the refund amount.

 

If you receive a faulty, damaged, or incorrect product and the defect of the product was not caused by you, such as improper handling of the shipper, temperature or weather conditions we will arrange a suitable solution depending on each specific case circumstances.